What Switchboard handles
Every category of inbound call your front desk fields — answered, acted on, and logged. Pick a category to see real example calls and exactly how Switchboard responds.
Coverage / Booking & scheduling
Switchboard reads your connected calendar in real time, offers open slots, and writes the appointment back — then confirms by text.
“Can I get in for a cleaning sometime next week?”
Checks live availability, offers the two nearest open slots, books the one the caller picks, and texts a confirmation.
Handled“I need to move my Thursday appointment to Friday.”
Looks up the existing booking by name and number, reschedules to the requested day, and releases the old slot.
Handled“Do you have anything after 5pm? I work days.”
Filters availability to evening slots, and if none exist that week, offers the first evening opening and a waitlist.
High confidence“Cancel my appointment, something came up.”
Confirms the caller’s identity, cancels the booking, frees the slot, and notes the reason on the record.
Handled“Can you fit my whole family in back-to-back?”
Books what it can confirm, then flags the multi-slot request for a human if the calendar rules are ambiguous.
Verifies first
What it hands to a human
Coverage isn't about answering everything — it's about answering the right things and escalating the rest cleanly, with context. Switchboard always routes these to your team:
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