PRODUCT DOCS
Documentation
Short, plain-spoken articles covering setup, day-to-day configuration, billing, and how your data is handled — written from how the product actually works, not how we wish it did.
Getting started
Account to answered call: setup, forwarding, plans, and what to do with your number.
Getting set up
From new account to first answered call: what onboarding asks, what gets provisioned for you, and how to place a test call.
Read the article →Forwarding your number
Keep your existing business number. One carrier dial code sends unanswered calls to your Sí Call receptionist.
Read the article →Billing & plans
How plans, included minutes, trials, and overage work — with the numbers pulled straight from the live plan catalog.
Read the article →Number porting
Most customers never need to port — forwarding keeps your number where it is. If you do want to move a number, here is how that works today.
Read the article →Running your receptionist
The settings that shape how calls are handled day to day — hours, transfers, and industry tuning.
Hours & routing
Your receptionist answers around the clock. Business hours tell it what to say and do when you are open, closed, or on holiday.
Read the article →Human transfer
Give your receptionist a transfer number and callers who need a person get connected live. Without one, it takes a message — and says so honestly.
Read the article →Industry configuration
Choosing an industry tunes the greeting, vocabulary, intake questions, and tools your receptionist uses — here is what each profile changes.
Read the article →Compliance & trust
How texting stays consensual, what we store, and the controls you hold over your data.
SMS consent & compliance
When your receptionist texts callers, how consent is captured first, and how opt-outs and quiet hours are enforced.
Read the article →Troubleshooting
The short list of things that actually go wrong — forwarding, stale settings, calendar connections, texts — and how to fix each.
Read the article →Security & data handling
What we store about your calls, how long it lives, how it is protected, and the controls you hold — export, deletion, and disclosure.
Read the article →Not covered here?
The FAQ answers the common pre-purchase questions, and the support team reads every message.