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When the crew is under a sink or up on a roof, the phone still rings — and the homeowner with a flooded basement calls the next contractor in seconds. Switchboard answers every call 24/7, triages the emergency, books the job, and gives the ETA. The next after-hours job is yours, not whoever picked up first.
Every call a trades office dreads missing — handled the way your sharpest dispatcher would, on the first ring, day or night.
The math on missed calls is brutal — and simple. Here is a conservative read for a busy trades shop.
A typical home-service line. At 4.33 weeks per month that is about 650 calls.
Crews on jobs, after-hours, overflow — roughly 162 missed calls a month, each a homeowner who keeps dialing.
Book just over a third of those at a $300 average job and that is roughly $13,600 recovered — for a $299/mo service. The first saved job covers the bill.
Homeowners with an emergency call the next contractor in seconds. Answering on the first ring is the difference between booking the job and never knowing it existed.
High-margin after-hours work is won by whoever responds first. Instant triage and on-call paging put your crew at the front of the line.
Name, address, system, and urgency captured every time — so your team rolls trucks with the full picture instead of calling back to ask.
Illustrative figures based on a 150-call week, a 25% miss rate, a 35% booking rate, and a $300 average job. Plug in your own numbers on the ROI calculator.
Yes. Switchboard is configured around your trade’s urgency rules — burst pipes, gas smells, no heat, no power, flooding — and treats those as emergencies. It pages your on-call tech immediately for those, while routine requests (a slow drain, a maintenance tune-up) are booked or logged for the next business day. You set the thresholds; it follows them on every call.
That is exactly the gap it closes. While your crew is mid-install with the phone ringing, Switchboard answers, qualifies the caller, books into your real availability, and only interrupts a tech when a genuine emergency requires dispatch. The routine work lands in your queue so nobody loses a job to voicemail.
It answers in your business name, follows your intake script, quotes your service area, and offers the actual open windows on your schedule. Confirmed appointments, reschedules, and cancellations sync to the calendar and dispatch tools your office already uses — so there is no double-entry and no double-booking.
Around the clock, every day — the hours when most home-service emergencies actually happen and when an answering machine costs you the most. After-hours emergencies escalate to your on-call line instantly; routine calls are captured and waiting for you in the morning.
Put Switchboard on your line in an afternoon. We learn your trade, your service area, your emergency rules, and your calendar — then answer every call while your crew stays on the job. No new hire, no missed voicemail, no job lost to the contractor who picked up first.
Answers on the first ring, day one — no long-term contract to find out.