Workshop at night; a caged work lamp lights a bench and pegboard of tools, a van waiting in shadow

FOR HOME SERVICES & TRADES

Your techs are on the job.
Sí Call answers the phone.

When the crew is under a sink or up on a roof, the phone still rings — and the homeowner with a flooded basement calls the next contractor in seconds. Sí Call answers every call 24/7, triages the emergency, books the job, and gives the ETA. The next after-hours job is yours, not whoever picked up first.

Stop missing service calls →See the calls we handle

ANSWERS ON THE FIRST RING · EMERGENCY TRIAGE & DISPATCH · BOOKS INTO YOUR REAL CALENDAR

01 — WHAT WE HANDLE

Calls we handle for home services & trades.

Every call a trades office dreads missing — handled the way your sharpest dispatcher would, on the first ring, day or night.

CALL TYPES · ANSWERED, ACTED ON, LOGGED

01New service requestsCaptures the homeowner, the address, the issue, and the urgency — then drops a clean job ticket into your queue before the call even ends. No more deciphering a voicemail at 9pm.TICKETED

02Emergency dispatchRecognizes a burst pipe, a dead furnace in January, or no power, flags it as an emergency, and pages your on-call tech immediately — so the after-hours job is yours, not the next number they dial.PAGED

03Quote & estimate requestsAsks the qualifying questions you would — scope, system age, square footage, photos by text — and books an estimate window so price-shoppers turn into scheduled visits instead of lost callers.BOOKED

04Scheduling & arrival windowsOffers your real open slots, books the appointment, and confirms the window. Reschedules and cancellations are handled the same way — your calendar stays accurate without a callback.SYNCED

05Status & ETA questions“Is the tech still coming?” gets answered on the first ring. Sí Call relays the arrival window and route status so your dispatcher is not fielding the same three calls all afternoon.ANSWERED

06After-hours intake & overflowPicks up nights, weekends, and the calls your team can’t reach mid-job. Routine requests are logged for morning; true emergencies escalate on the spot. Nothing rolls to a dead voicemail.LOGGED

Every entry above is written to the call ledger the moment it happens.

03 — THE AFTER-HOURS FLOW

What happens when the emergency call comes in.

The after-hours flood, the dead furnace, the gas smell — here is the path a call takes from the first ring to a truck rolling. A written example of the routing you configure.

fig. 01

The call comes in at 11:40pm

A homeowner with a flooded basement dials your line. Sí Call answers on the first ring — no voicemail, no hold music, no “our office is closed.”

fig. 02

It screens against your rules

Active water, no heat, gas smell, no power — the emergencies you define are recognized on the call and separated from a slow drain that can wait for morning.

fig. 03

Your on-call tech is paged

A true emergency escalates to the on-call number by phone or text with the address, the issue, and the urgency attached — while routine requests are booked for the next open window.

fig. 04

The job is logged, either way

Emergency or routine, the caller, the address, and the action taken are written to the call ledger — so nothing is lost between the phone ringing and a truck rolling.

04 — STRAIGHT ANSWERS

Questions trades owners actually ask.

Can it tell a real emergency from a routine service request?

Yes. Sí Call is configured around your trade’s urgency rules — burst pipes, gas smells, no heat, no power, flooding — and treats those as emergencies. It pages your on-call tech immediately for those, while routine requests (a slow drain, a maintenance tune-up) are booked or logged for the next business day. You set the thresholds; it follows them on every call.

What happens when my technicians are all out on jobs?

That is exactly the gap it closes. While your crew is mid-install with the phone ringing, Sí Call answers, qualifies the caller, books into your real availability, and only interrupts a tech when a genuine emergency requires dispatch. The routine work lands in your queue so nobody loses a job to voicemail.

Will it sound like my company and book into my real calendar?

It answers in your business name, follows your intake script, quotes your service area, and offers the actual open windows on your schedule. Confirmed appointments, reschedules, and cancellations sync to the calendar and dispatch tools your office already uses — so there is no double-entry and no double-booking.

Does it cover nights, weekends, and holidays?

Around the clock, every day — the hours when most home-service emergencies actually happen and when an answering machine costs you the most. After-hours emergencies escalate to your on-call line instantly; routine calls are captured and waiting for you in the morning.

02 — WHAT YOU STOP LOSING

One recovered job a week pays for the whole thing.

The math on missed calls is brutal — and simple. Here is a conservative read for a busy trades shop.

Every ring

No missed first calls

Homeowners with an emergency call the next contractor in seconds. Answering on the first ring is the difference between booking the job and never knowing it existed.

Minutes

Faster emergency capture

High-margin after-hours work is won by whoever responds first. Instant triage and on-call paging put your crew at the front of the line.

24/7

Complete job tickets

Name, address, system, and urgency captured every time — so your team rolls trucks with the full picture instead of calling back to ask.

THE MATH ON MISSED CALLS

What a 150-call week really recovers.

Calls a week on a typical trades line150

Share that goes unanswered (crews on jobs, after-hours)~1 in 4

Missed calls a month≈ 162

Booked at a 35% rate × $300 average job$13,600+

Recovered every month — for a $299/mo service$13,600+/mo

ILLUSTRATIVE · 150-CALL WEEK, 25% MISS RATE, 35% BOOKING RATE, $300 AVERAGE JOB · PLUG IN YOUR OWN NUMBERS ON THE ROI CALCULATOR

Run your own figures on the ROI calculator.

THE NEXT EMERGENCY CALL IS COMING

Decide who answers it.

Put Sí Call on your line in an afternoon — it learns your trade, your service area, your emergency rules, and your calendar, then answers every call while your crew stays on the job.

Get Sí Call on your phone line →

FREE FOR 14 DAYS · NO CREDIT CARD REQUIRED · CANCEL ANY TIME

Your techs are on the job.Sí Call answers the phone.