Calls we handle for property management
Trained on the calls your office actually gets — sorted, answered, and routed to the right person, around the clock.
Property management FAQ
How does it tell a real emergency from a routine maintenance request?
You set the rules. Switchboard asks structured questions about the unit and the problem, then classifies the call — categories like loss of heat, active water, gas smell, or fire are treated as emergencies and routed to your on-call line immediately, while a leaky faucet or a squeaky door logs as a standard ticket for the next business day. Every classification and the full transcript are saved so your team can see exactly why a call was escalated.
Can it actually book a tour, or just take a message?
It books. When a prospect calls about a listing, Switchboard checks live availability on your connected calendar (Google Calendar today; Calendly, Acuity, and Outlook supported or on the roadmap), quotes rent and pet policy from your unit data, qualifies the lead, and schedules the showing — then confirms by text. You wake up to booked tours, not a voicemail backlog.
Does it work for a 40-unit portfolio and a 4,000-unit one?
Yes. Each property, phone number, and on-call schedule is configured independently, so a small landlord and a regional management company both get the right greeting, the right escalation path, and the right after-hours protocol per building. Call summaries route to the correct property manager or maintenance coordinator automatically.
What does my team see after a call?
A clean record: caller, unit, call type, the action taken (ticket created, tour booked, emergency paged), and a full transcript — every call logged. Routine requests sync to your workflow; urgent ones notify the right person in real time, so nothing is lost between the phone ringing and someone following up.
Put a 24/7 front desk on every property this week
Forward your after-hours line to Switchboard in minutes. Set your emergency rules, connect your leasing calendar, and let it take the 2 a.m. leak, the 9 p.m. tour request, and the holiday-weekend lockout — so your team handles people, not the phone.
Try the live demoNo new hardware. Keep your existing number. Every call answered, every action logged.