SMS consent & compliance

Consent comes first

The receptionist does not text a caller just because it has their number. During a call — for example while booking an appointment — it asks permission first (“Can I text you a confirmation at this number?”). That consent is recorded with the phone number, the time, and the call it came from, and only then does the booking flow send messages to that number.

What messages look like

• Messages identify your business by name, so recipients know who is texting.
• Reminders and follow-ups carry “Reply STOP to opt out.”
• Booking confirmations are sent for appointments the recipient just made on the call.

Opt-out, honored everywhere

Replies of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT stop all further messages to that number immediately, and the sender receives a confirmation. Texting START resubscribes. Opt-outs apply across every message type from your workspace.

Quiet hours

Reminders and other non-urgent messages only send between 8 a.m. and 9 p.m. in the recipient’s local time (inferred from their area code, with an earlier evening cutoff where state law requires it). Messages that would land outside the window are held and sent when it opens. Confirmations for something the caller just did on the phone are sent right away.

Missed-call text-back

If a caller hangs up before the receptionist can help, Sí Call can text the number that just called with your business name and an invitation to book or reply. It is a direct response to their own call and carries the same STOP language as every other message.