Calls we handle for dental practices.
Every call your front desk dreads picking up mid-procedure — answered, booked, and logged the way your strongest team member would, on the first ring.
Questions from practices like yours.
Can it actually book a new patient into our practice management system?
Yes. Switchboard checks live availability, books the appointment into your scheduler, collects the details your front desk would normally take — name, callback number, reason for the visit, and insurance carrier — and sends an instant confirmation by text. Your team sees a fully booked slot, not a voicemail to call back.
How does it handle a patient in pain calling after hours?
Switchboard triages every call against rules you set. A possible abscess, knocked-out tooth, or uncontrolled bleeding is flagged as urgent and patched to your on-call line or escalated by text immediately, while routine requests are booked for the next open chair. No emergency sits in a voicemail box until morning.
Will it answer insurance and coverage questions correctly?
It answers the high-volume questions that clog your front desk — which plans you accept, whether you are in-network, typical out-of-pocket for a cleaning or exam, and what a new patient should bring. Anything that needs a benefits breakdown is captured with full context and routed to your team, so callers get a real answer instead of a busy signal.
Does it sound like a robot to our patients?
No. Switchboard answers in the first ring with a natural voice, speaks English and Spanish, and follows your practice’s tone and scripts. Most callers simply experience a front desk that finally picks up — at lunch, after hours, and on the days you are slammed chairside.
Give your front desk a teammate that never misses a call.
Switchboard goes live in under ten minutes, books straight into your schedule, and costs less than the new patients you lose to voicemail in a single week. Hear it answer a real dental call before you decide.
NO SETUP FEE · NO LONG-TERM CONTRACT · CANCEL ANYTIME