Not yet available for healthcare practices. Dental and medical deserve a compliance bar (HIPAA readiness, a signed BAA) we have not reached yet — this page previews what we are building toward. We will not take healthcare customers until we meet it.

Clinic reception at night; a warm lamp on the counter, empty chairs in shadow
For medical practices

Your front desk can't answer every line. Sí Call can.

Between HIPAA-sensitive intake, a phone that never stops, urgent calls that can't wait, and an appointment book that changes by the hour — patients hit voicemail and don't call back. Sí Call answers every call on the first ring, books and triages by your rules, and logs it all to a record your team can audit any time.

See plans for your practice →How it works

NOT YET AVAILABLE FOR HEALTHCARE · PREVIEW · TIME-STAMPED CALL LOG

01 — What we cover

Calls we handle for medical practices

The repetitive, high-volume calls that pull your staff off patients in the room — each one handled to your protocol, every time.

01Appointment booking & changesBooks, reschedules, and cancels against your calendar with your provider and buffer rules — then sends an SMS confirmation to cut no-shows.
02Prescription refill requestsCaptures patient, medication, and pharmacy details to your protocol and drops a clean, structured request into the right queue for clinical review.
03Symptom triage routingListens for the red-flag language your clinicians define, escalates urgent calls to your on-call line, and routes routine concerns to the right place.
04Insurance & billing questionsAnswers coverage, copay, and statement questions from your knowledge base, verifies the caller, and hands complex cases to billing with full context.
05Results callbacksTakes structured callback requests for lab and imaging results, confirms identity to your rules, and queues the patient for the correct provider.
06New-patient intakeCollects demographics, reason for visit, and insurance up front, then schedules the first appointment — so staff start the day with the chart half-built.
03 — The recall ledger

Recalls and follow-ups, kept on the book.

Recall and follow-up calls are visits your schedule already owns — until nobody has time to make them. Sí Call answers, books the slot, and writes each one down, like this.

RECALL SLOTS · WRITTEN EXAMPLE
TUE · 2:10PAnnual wellness recall — 12-month visitCONFIRMED
TUE · 3:40PFollow-up recall — moved from ThursdayBOOKED
WED · 9:00AOverdue recall — 14 months since last visitCALLBACK SET
WED · 11:30AResults callback request — queued for providerQUEUED
A written example of the recall ledger your staff sees — illustrative rows only, no patient data. Refill and results requests still route to your team for review.
04 — Questions practices ask

HIPAA, triage, and the things that worry you

Can Sí Call handle patient calls under HIPAA today?
Not yet — and that is exactly why Sí Call is not offered to medical practices today. Healthcare deserves a compliance bar (HIPAA, a signed BAA) that we have not reached. Data is encrypted in transit and at rest and every call keeps a durable, time-stamped record, but we will not serve healthcare until that bar is met. Contact us if you want to hear about timelines.
How does the AI decide what is urgent versus routine?
You define the triage rules. Sí Call follows your protocol to recognize urgent language and red-flag symptoms, then escalates immediately to your on-call line or 911 guidance while routing routine matters — refills, billing, scheduling — to the correct queue. It never diagnoses; it routes by the rules your clinicians set.
Can it book into our existing scheduling system and EHR?
Sí Call books, reschedules, and cancels against the calendars it connects to today — Google Calendar, Calendly, or Acuity — in real time, applies your buffer and provider rules, and sends SMS confirmations to cut no-shows. It does not write to your EHR; refill and results requests are dropped into the right inbox or task queue for staff review.
What happens to calls after hours and during high-volume spikes?
Sí Call answers on the first ring, 24/7, with no hold music and no busy signal — whether it is one caller at 2 a.m. or forty at once during a Monday-morning rush. Routine requests are handled end to end; anything urgent is escalated per your protocol so nothing waits in a voicemail box overnight.
02 — The math

What you stop losing

A missed call in a medical practice isn't a lost sale — it's a patient who books with someone else, or simply doesn't book at all. Here's the arithmetic most front desks never run.

30%+

of practice calls go unanswered

Illustrative figure — if your front desk misses a quarter to a third of inbound calls during clinic hours, each one is a patient who may not call back.

$200+

average value of one booked patient

A single primary-care or specialty visit, before downstream procedures and recurring follow-ups, easily clears $200 in revenue.

24/7

coverage with no hold music

Nights, weekends, lunch, and the Monday-morning rush — answered on the first ring, with urgent calls escalated by your protocol.

A PRACTICE TAKING 600 CALLS A MONTH
calls missed at a 30% miss rate during busy hours180
new patients recovered if just 15% would have booked27
recovered per month at $200 per booked visit$5,400

Illustrative figures — plug your own call volume and visit value into the ROI calculator. The point holds at any size: recovered visits dwarf the cost of the line.

A front desk on every line.

Bring Sí Call your triage protocol, your scheduling rules, and your insurance FAQs — and get a time-stamped record of every conversation. This is a preview of what we are building; healthcare access opens when the compliance bar is met.

See pricing for your practice →

NOT YET AVAILABLE FOR HEALTHCARE — CONTACT US ABOUT TIMELINES

Sí Call — the desk that never closes.

© 2026 Sí Call · All rights reserved

PrivacyTerms